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FAQs
Privacy Policy
We do not share customer
information in any way with any one. If you decide to
sign up for our newsletter or promotional emails, you
will ONLY receive emails from bestsettables.com and no
third party sources. see
credit card safety below for additional safety concerns.
When
will I get my order?
For in stock items (custom tablecloths are usually the
only items not in stock), we ship for
overnight delivery, two day, three day
and standard ground. Currently we use UPS as our primary shipper. (For next day delivery, orders
must be placed by 12PM Eastern Time.) All items come
directly from our warehouse, no drop shipping or
multiple shipments.
What
to Expect when Delivered
Advanced
table settings preparation is what we do best. If we cannot ship
something assembled, as pictured, rest assured it will
be a simple process to get it to look that way. If your
purchased table settings include a cloth tablecloth, it will
need to be pressed using a home iron, prior to use. If
an item requires battery power, the batteries will be
included. If napkins have a special fold, they will come
folded but may need to be adjusted slightly to
compensate for
changes caused by shipping. Similarly if a
centerpiece uses sand for effect, the sand will be
packaged separately and will need to be poured into the
holder. All very easy to do (no crafty expertise
required!) to do and is included in the
estimated set-up times.
Will
my table setting look like the one in the picture ?
Yes, all photos are of the actual items.
If you decide not to purchase some of the optional
items or wish to use items you already have (dinner or
flatware, etc.) that will be
the only change. For accuracy,
we leave props out of our images
so you see exactly what you are
getting, of course you will
enhance our designs with your
culinary creations.
What
items are included?
(decor, settings, flatware, dinnerware)
All design Decorations (Decor) are displayed as a
complete table setting, that is; all images include
a tablecloth, dinnerware, flatware and glassware.
You can purchase just the Decor or the Decor and any
combination of the other items. And while we understand
this makes ordering a bit more complicated it offers you the option of purchasing just the items you
need.
Whatever you decide is needed,
please be sure to select everything before
completing your order so we can be sure everything you
require is available for shipment. We can only
guarantee item stock at time of order.
Linen Color
Accuracy
The most accurate color representation of table linen
colors can be seen
in the close up picture of the place setting,
(third picture from the left on the details page) it is
usually a bit darker than the other images. It's the
overhead shot that provides the accuracy of the colors.
All pictures are shot in the same studio but due to
camera angles and lighting positions linen colors in the
other images are usually lighter. And each video display
shows color slightly different.
Shipping Charges
Nothing
is ever added to shipping charges.
Shipping charges are
based on weight, package dimensions, origination and destination
information only.
Credit Card Safety
We use Google Checkout as our credit card processor for two
reasons.
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1)
Security
- Every web merchant asks for your information,
so almost every place you shop has a copy of
your credit information. But with Google Checkout the merchant NEVER sees,
handles or stores your credit card information.
We tell Google
Checkout you want to make a purchase, they give
us an approval code, and we ship. And
there's no added delay for all this security
either, it all happens in less than a couple of
seconds.
2)
Convenience
- once you have a Google Checkout account you
never have to type your billing, shipping and
credit card information ever again, a couple
clicks and your purchase is on it's way to you.
As a bonus your Google Checkout works at any
site excepting Google Checkout, there are tens
of thousands now and more everyday.
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Return Policy (satisfaction guarantee)
We want you to be 100%
satisfied with your BestSetTables.com
table settings. A
100% satisfaction guarantee applies to all Decor
packages (and any purchased 'additional place
settings'). If you are not happy with your purchase,
please let us know within seven days of receipt and we
will provide an RMA number and email you a prepaid UPS
shipping label for
product return. All returned items must be in unused
condition. Assuming conditions of returned items are
met, we will reimburse for all shipping charges.
We cannot make refunds for
opened dinnerware, glassware, flatware or tablecloths for
obvious reasons. Return,
shipping for glassware, flatware, dinnerware is the customer's responsibility. We cannot refund
shipping charges that apply to glassware, flatware and
dinnerware.
We package all products with the greatest of care, but
rarely an item may arrive damaged or defective, please
contact us right away and we will replace the defective
item immediately and ship it to you free of shipping
charges. Click here for
post-sale contact information; please have your
order number ready.
Refection
Refreshment with food and drink.
(
www.thefreedictionary.com )
Miscellaneous
When purchasing dinnerware, coffee cups are
always included even if not shown in images.
Tablecloths
over 70"s wide (only applies to width not length) will have seams.
(74" round is the only stock size with seams)
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